AI Services (3.0.0)

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API Support: apisupport@egain.com URL: https://apidev.egain.com

Provides AutoComplete and Instant Answers functionality.

Service Level Agreement (SLA)

This API has different rate limits and quotas based on your subscription plan.

Available Plans

Developer Plan

  • Cost: $1/month
  • Rate Limits:
    • /instantanswers/{portalID}/typeahead:
      • GET: 10 requests per second
      • Burst: 200 concurrent requests
    • default:
      • POST: 0.16 requests per second
      • Burst: 3 concurrent requests
      • PUT: 0.16 requests per second
      • Burst: 3 concurrent requests
      • GET: 0.16 requests per second
      • Burst: 3 concurrent requests
      • DELETE: 0.16 requests per second
      • Burst: 3 concurrent requests

Basic Plan

  • Cost: $1/month
  • Rate Limits:
    • /instantanswers/{portalID}/typeahead:
      • GET: 20 requests per second
      • Burst: 400 concurrent requests
    • default:
      • POST: 0.3 requests per second
      • Burst: 6 concurrent requests
      • PUT: 0.3 requests per second
      • Burst: 6 concurrent requests
      • GET: 0.3 requests per second
      • Burst: 6 concurrent requests
      • DELETE: 0.3 requests per second
      • Burst: 6 concurrent requests

Enterprise Plan

  • Cost: $1/month
  • Rate Limits:
    • /instantanswers/{portalID}/typeahead:
      • GET: 60 requests per second
      • Burst: 1200 concurrent requests
    • /instantanswers/generative:
      • GET: 30 requests per second
      • Burst: 60 concurrent requests
    • /instantanswers/extractive:
      • GET: 30 requests per second
      • Burst: 60 concurrent requests
    • default:
      • POST: 1.16 requests per second
      • Burst: 23 concurrent requests
      • PUT: 1.16 requests per second
      • Burst: 23 concurrent requests
      • GET: 1.16 requests per second
      • Burst: 23 concurrent requests
      • DELETE: 1.16 requests per second
      • Burst: 23 concurrent requests

Internal-core-aiservices Plan

  • Cost: $1/month
  • Rate Limits:
    • /instantanswers/{portalID}/typeahead:
      • GET: 60 requests per second
      • Burst: 1200 concurrent requests
    • /instantanswers/generative:
      • GET: 30 requests per second
      • Burst: 60 concurrent requests
    • /instantanswers/extractive:
      • GET: 30 requests per second
      • Burst: 60 concurrent requests
    • default:
      • POST: 1.16 requests per second
      • Burst: 23 concurrent requests
      • PUT: 1.16 requests per second
      • Burst: 23 concurrent requests
      • GET: 1.16 requests per second
      • Burst: 23 concurrent requests
      • DELETE: 1.16 requests per second
      • Burst: 23 concurrent requests

Internal-core-aiservices-quota Plan

  • Cost: $1/month
  • Rate Limits:
    • /instantanswers/{portalID}/typeahead:
      • GET: 60 requests per second
      • Burst: 1200 concurrent requests
    • /instantanswers/generative:
      • GET: 30 requests per second
      • Burst: 60 concurrent requests
    • /instantanswers/extractive:
      • GET: 30 requests per second
      • Burst: 60 concurrent requests
    • default:
      • POST: 1.16 requests per second
      • Burst: 23 concurrent requests
      • PUT: 1.16 requests per second
      • Burst: 23 concurrent requests
      • GET: 1.16 requests per second
      • Burst: 23 concurrent requests
      • DELETE: 1.16 requests per second
      • Burst: 23 concurrent requests
  • Quotas:
    • default:
      • POST: 100000 requests per month