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There will not be any retries in case of failures."}},"httpPath":"/subscription/synchronous"}]}]}]},{"type":"group","label":"File Manager","items":[{"type":"group","label":"V3","items":[{"type":"link","label":"Core File manager APIs","link":"/apis/v3/core/filemgr/api-bundled","routeSlug":"/apis/v3/core/filemgr/api-bundled"},{"type":"link","label":"Authentication","link":"/apis/v3/core/filemgr/api-bundled/section/authentication","routeSlug":"/apis/v3/core/filemgr/api-bundled/section/authentication"},{"type":"link","label":"Licenses","link":"/apis/v3/core/filemgr/api-bundled/section/licenses","routeSlug":"/apis/v3/core/filemgr/api-bundled/section/licenses"},{"type":"group","label":"StorageService","link":"/apis/v3/core/filemgr/api-bundled/storageservice","routeSlug":"/apis/v3/core/filemgr/api-bundled/storageservice","items":[{"label":"Generate signed URL to upload an attachment","deprecated":false,"httpVerb":"post","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v3/core/filemgr/api-bundled/storageservice/generatepreuploadurl","routeSlug":"/apis/v3/core/filemgr/api-bundled/storageservice/generatepreuploadurl","metadata":{"seo":{"title":"Generate signed URL to upload an attachment","description":"Overview"}},"httpPath":"/department/{id}/assets/preupload"},{"label":"Generate signed URL to download an attachment","deprecated":false,"httpVerb":"post","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v3/core/filemgr/api-bundled/storageservice/generatedownloadattachmenturl","routeSlug":"/apis/v3/core/filemgr/api-bundled/storageservice/generatedownloadattachmenturl","metadata":{"seo":{"title":"Generate signed URL to download an attachment","description":"Overview"}},"httpPath":"/assets/predownload"},{"label":"Delete an attachment","deprecated":false,"httpVerb":"delete","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v3/core/filemgr/api-bundled/storageservice/deleteattachment","routeSlug":"/apis/v3/core/filemgr/api-bundled/storageservice/deleteattachment","metadata":{"seo":{"title":"Delete an attachment","description":"API to delete the attachment. Attachment must not be associated with any activity."}},"httpPath":"/app/{app}/assets/{altid}"}]}]},{"type":"group","label":"V4","items":[{"type":"link","label":"Core File manager APIs","link":"/apis/v4/core/filemgr/api-bundled","routeSlug":"/apis/v4/core/filemgr/api-bundled"},{"type":"link","label":"Authentication","link":"/apis/v4/core/filemgr/api-bundled/section/authentication","routeSlug":"/apis/v4/core/filemgr/api-bundled/section/authentication"},{"type":"link","label":"Licenses","link":"/apis/v4/core/filemgr/api-bundled/section/licenses","routeSlug":"/apis/v4/core/filemgr/api-bundled/section/licenses"},{"type":"group","label":"StorageService","link":"/apis/v4/core/filemgr/api-bundled/storageservice","routeSlug":"/apis/v4/core/filemgr/api-bundled/storageservice","items":[{"label":"Generate URL to upload a 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id","description":"Overview"}},"httpPath":"/{resourceType}/clientapplication/{id}/secret/{keyId}"}]}]}]},{"type":"group","label":"Knowledge Graph Manager","items":[{"type":"group","label":"V4","items":[{"type":"link","label":"eGain Knowledge Graph APIs","link":"/apis/v4/core/knowledgegraphmgr/api-bundled","routeSlug":"/apis/v4/core/knowledgegraphmgr/api-bundled"},{"type":"link","label":"Authentication","link":"/apis/v4/core/knowledgegraphmgr/api-bundled/section/authentication","routeSlug":"/apis/v4/core/knowledgegraphmgr/api-bundled/section/authentication"},{"type":"link","label":"Versioning & Drafts","link":"/apis/v4/core/knowledgegraphmgr/api-bundled/section/versioning-and-drafts","routeSlug":"/apis/v4/core/knowledgegraphmgr/api-bundled/section/versioning-and-drafts"},{"type":"link","label":"Pagination, sparse fields, range 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Add nodes with POST /graph/{graphId}/node or use POST /graph/import to bulk-load."}},"httpPath":"/graph"},{"label":"Get a graph","deprecated":false,"httpVerb":"get","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/knowledgegraphmgr/api-bundled/graphs/getgraph","routeSlug":"/apis/v4/core/knowledgegraphmgr/api-bundled/graphs/getgraph","metadata":{"seo":{"title":"Get a graph","description":"Get a graph"}},"httpPath":"/graph/{graphId}"},{"label":"Update a graph (JSON Merge Patch)","deprecated":false,"httpVerb":"patch","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/knowledgegraphmgr/api-bundled/graphs/updategraph","routeSlug":"/apis/v4/core/knowledgegraphmgr/api-bundled/graphs/updategraph","metadata":{"seo":{"title":"Update a graph (JSON Merge Patch)","description":"Update a graph (JSON Merge Patch)"}},"httpPath":"/graph/{graphId}"},{"label":"Delete a graph","deprecated":false,"httpVerb":"delete","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/knowledgegraphmgr/api-bundled/graphs/deletegraph","routeSlug":"/apis/v4/core/knowledgegraphmgr/api-bundled/graphs/deletegraph","metadata":{"seo":{"title":"Delete a graph","description":"Soft-deletes a graph (status archived). 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Atomic — readers immediately see the new tree."}},"httpPath":"/graph/{graphId}/version/{versionId}/publish"},{"label":"Roll back to an older version","deprecated":false,"httpVerb":"post","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/knowledgegraphmgr/api-bundled/versions/rollbacktoversion","routeSlug":"/apis/v4/core/knowledgegraphmgr/api-bundled/versions/rollbacktoversion","metadata":{"seo":{"title":"Roll back to an older version","description":"Creates a new version snapshotting the named older version and publishes it."}},"httpPath":"/graph/{graphId}/version/{versionId}/rollback"}]},{"type":"group","label":"Imports","link":"/apis/v4/core/knowledgegraphmgr/api-bundled/imports","routeSlug":"/apis/v4/core/knowledgegraphmgr/api-bundled/imports","items":[{"label":"Export a graph as taxonomy JSON","deprecated":false,"httpVerb":"get","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/knowledgegraphmgr/api-bundled/imports/exportgraph","routeSlug":"/apis/v4/core/knowledgegraphmgr/api-bundled/imports/exportgraph","metadata":{"seo":{"title":"Export a graph as taxonomy JSON","description":"Returns the full graph tree (nodes + optional edges/questions/documents) as a GraphImport-shaped document — usable as a round-trip via POST /graph/import."}},"httpPath":"/graph/{graphId}/export"},{"label":"Bulk-import a graph from taxonomy JSON","deprecated":false,"httpVerb":"post","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/knowledgegraphmgr/api-bundled/imports/importgraph","routeSlug":"/apis/v4/core/knowledgegraphmgr/api-bundled/imports/importgraph","metadata":{"seo":{"title":"Bulk-import a graph from taxonomy JSON","description":"Asynchronously creates (or replaces, if graphId query is supplied) a graph from a single JSON payload — same shape as kb-graphs-categorization/data/kgs/<kg_id>.json. 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graph","description":"List document links in a graph"}},"httpPath":"/graph/{graphId}/document"},{"label":"Link a document to a node","deprecated":false,"httpVerb":"post","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/knowledgegraphmgr/api-bundled/documents/linkdocument","routeSlug":"/apis/v4/core/knowledgegraphmgr/api-bundled/documents/linkdocument","metadata":{"seo":{"title":"Link a document to a node","description":"Link a document to a node"}},"httpPath":"/graph/{graphId}/document"},{"label":"Get a document link","deprecated":false,"httpVerb":"get","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/knowledgegraphmgr/api-bundled/documents/getdocumentlink","routeSlug":"/apis/v4/core/knowledgegraphmgr/api-bundled/documents/getdocumentlink","metadata":{"seo":{"title":"Get a document link","description":"Get a document link"}},"httpPath":"/graph/{graphId}/document/{linkId}"},{"label":"Unlink a 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user","deprecated":false,"httpVerb":"get","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v3/core/usermgr/api-bundled/group/getgroupsofuser","routeSlug":"/apis/v3/core/usermgr/api-bundled/group/getgroupsofuser","metadata":{"seo":{"title":"Get groups for a user","description":"Overview"}},"httpPath":"/user/{id}/group"}]},{"type":"group","label":"Role","link":"/apis/v3/core/usermgr/api-bundled/role","routeSlug":"/apis/v3/core/usermgr/api-bundled/role","items":[{"label":"Get roles for a user","deprecated":false,"httpVerb":"get","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v3/core/usermgr/api-bundled/role/getrolesofuser","routeSlug":"/apis/v3/core/usermgr/api-bundled/role/getrolesofuser","metadata":{"seo":{"title":"Get roles for a user","description":"Overview"}},"httpPath":"/user/{id}/role"}]}]},{"type":"group","label":"V4","items":[{"type":"link","label":"Core User Manager 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IDs","description":"Overview"}},"httpPath":"/users/{userID}/availability"}]}]}]},{"type":"group","label":"Work Assignment Manager","items":[{"type":"group","label":"V3","items":[{"type":"link","label":"Core Work Assignment Manager APIs","link":"/apis/v3/core/workassignmentmgr/api-bundled","routeSlug":"/apis/v3/core/workassignmentmgr/api-bundled"},{"type":"link","label":"Authentication","link":"/apis/v3/core/workassignmentmgr/api-bundled/section/authentication","routeSlug":"/apis/v3/core/workassignmentmgr/api-bundled/section/authentication"},{"type":"link","label":"Licenses","link":"/apis/v3/core/workassignmentmgr/api-bundled/section/licenses","routeSlug":"/apis/v3/core/workassignmentmgr/api-bundled/section/licenses"},{"type":"group","label":"Queue","link":"/apis/v3/core/workassignmentmgr/api-bundled/queue","routeSlug":"/apis/v3/core/workassignmentmgr/api-bundled/queue","items":[{"label":"Queue 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{ID}","deprecated":false,"httpVerb":"delete","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v3/core/workassignmentmgr/api-bundled/queue/delete-queue","routeSlug":"/apis/v3/core/workassignmentmgr/api-bundled/queue/delete-queue","metadata":{"seo":{"title":"Deletes queue specified through {ID}","description":"Overview"}},"httpPath":"/queue/{id}"},{"label":"Get Queue by external ID","deprecated":false,"httpVerb":"get","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v3/core/workassignmentmgr/api-bundled/queue/get-queue-ext-id","routeSlug":"/apis/v3/core/workassignmentmgr/api-bundled/queue/get-queue-ext-id","metadata":{"seo":{"title":"Get Queue by external ID","description":"Overview"}},"httpPath":"/queue/ext-id/{id}"},{"label":"Deletes queue specified by external 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queue","deprecated":false,"httpVerb":"post","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v3/core/workassignmentmgr/api-bundled/queue/create-queue","routeSlug":"/apis/v3/core/workassignmentmgr/api-bundled/queue/create-queue","metadata":{"seo":{"title":"Create a queue","description":"Overview"}},"httpPath":"/queue"},{"label":"Modify an existing queue","deprecated":false,"httpVerb":"patch","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v3/core/workassignmentmgr/api-bundled/queue/edit-queue","routeSlug":"/apis/v3/core/workassignmentmgr/api-bundled/queue/edit-queue","metadata":{"seo":{"title":"Modify an existing queue","description":"Overview"}},"httpPath":"/queue"}]},{"type":"group","label":"IntegratedQueue","link":"/apis/v3/core/workassignmentmgr/api-bundled/integratedqueue","routeSlug":"/apis/v3/core/workassignmentmgr/api-bundled/integratedqueue","items":[]},{"type":"group","label":"ChatEntryPoint","link":"/apis/v3/core/workassignmentmgr/api-bundled/chatentrypoint","routeSlug":"/apis/v3/core/workassignmentmgr/api-bundled/chatentrypoint","items":[{"label":"Search Chat Entry Points","deprecated":false,"httpVerb":"get","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v3/core/workassignmentmgr/api-bundled/chatentrypoint/searchchatentrypoints","routeSlug":"/apis/v3/core/workassignmentmgr/api-bundled/chatentrypoint/searchchatentrypoints","metadata":{"seo":{"title":"Search Chat Entry Points","description":"Overview"}},"httpPath":"/department/{id}/chat/entrypoint"}]}]}]}],"expanded":"true"},{"type":"group","label":"Knowledge APIs","items":[{"type":"group","label":"Content Manager","items":[{"type":"group","label":"V4","items":[{"type":"link","label":"Knowledge Content Manager APIs","link":"/apis/v4/knowledge/contentmgr/api-bundled","routeSlug":"/apis/v4/knowledge/contentmgr/api-bundled"},{"type":"link","label":"Overview","link":"/apis/v4/knowledge/contentmgr/api-bundled/section/overview","routeSlug":"/apis/v4/knowledge/contentmgr/api-bundled/section/overview"},{"type":"link","label":"Key Features","link":"/apis/v4/knowledge/contentmgr/api-bundled/section/key-features","routeSlug":"/apis/v4/knowledge/contentmgr/api-bundled/section/key-features"},{"type":"link","label":"Use Cases","link":"/apis/v4/knowledge/contentmgr/api-bundled/section/use-cases","routeSlug":"/apis/v4/knowledge/contentmgr/api-bundled/section/use-cases"},{"type":"link","label":"License Requirements","link":"/apis/v4/knowledge/contentmgr/api-bundled/section/license-requirements","routeSlug":"/apis/v4/knowledge/contentmgr/api-bundled/section/license-requirements"},{"type":"link","label":"Support","link":"/apis/v4/knowledge/contentmgr/api-bundled/section/support","routeSlug":"/apis/v4/knowledge/contentmgr/api-bundled/section/support"},{"type":"group","label":"Content Import","link":"/apis/v4/knowledge/contentmgr/api-bundled/content-import","routeSlug":"/apis/v4/knowledge/contentmgr/api-bundled/content-import","items":[{"label":"Pause Job","deprecated":false,"httpVerb":"post","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/knowledge/contentmgr/api-bundled/content-import/pauseimportjob","routeSlug":"/apis/v4/knowledge/contentmgr/api-bundled/content-import/pauseimportjob","metadata":{"seo":{"title":"Pause Job","description":"Pause Import Job"}},"httpPath":"/import/content/{job_id}/pause"},{"label":"Resume Job","deprecated":false,"httpVerb":"post","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/knowledge/contentmgr/api-bundled/content-import/resumeimportjob","routeSlug":"/apis/v4/knowledge/contentmgr/api-bundled/content-import/resumeimportjob","metadata":{"seo":{"title":"Resume Job","description":"Resume Import Job"}},"httpPath":"/import/content/{job_id}/resume"},{"label":"Create Import Job","deprecated":false,"httpVerb":"post","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/knowledge/contentmgr/api-bundled/content-import/createimportjob","routeSlug":"/apis/v4/knowledge/contentmgr/api-bundled/content-import/createimportjob","metadata":{"seo":{"title":"Create Import Job","description":"Import Content"}},"httpPath":"/import/content"},{"label":"Get validation hooks","deprecated":false,"httpVerb":"get","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/knowledge/contentmgr/api-bundled/content-import/getvalidationhooks","routeSlug":"/apis/v4/knowledge/contentmgr/api-bundled/content-import/getvalidationhooks","metadata":{"seo":{"title":"Get validation hooks","description":"Retrieve all validation hooks configured for the current environment. Only the current version of each hook is returned."}},"httpPath":"/import/config/hooks"},{"label":"Create validation hook","deprecated":false,"httpVerb":"post","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/knowledge/contentmgr/api-bundled/content-import/createvalidationhook","routeSlug":"/apis/v4/knowledge/contentmgr/api-bundled/content-import/createvalidationhook","metadata":{"seo":{"title":"Create validation hook","description":"Create Validation Hook"}},"httpPath":"/import/config/hooks"},{"label":"Get all versions for a validation hook","deprecated":false,"httpVerb":"get","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/knowledge/contentmgr/api-bundled/content-import/getvalidationhookversions","routeSlug":"/apis/v4/knowledge/contentmgr/api-bundled/content-import/getvalidationhookversions","metadata":{"seo":{"title":"Get all versions for a validation hook","description":"Retrieve a history of all versions uploaded for a specific validation hook."}},"httpPath":"/import/config/hooks/{hookID}/version"},{"label":"Update validation hook version","deprecated":false,"httpVerb":"post","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/knowledge/contentmgr/api-bundled/content-import/createvalidationhookversion","routeSlug":"/apis/v4/knowledge/contentmgr/api-bundled/content-import/createvalidationhookversion","metadata":{"seo":{"title":"Update validation hook version","description":"Upload a new version of the JavaScript logic for an existing hook."}},"httpPath":"/import/config/hooks/{hookID}/version"},{"label":"Get validation hook version details","deprecated":false,"httpVerb":"get","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/knowledge/contentmgr/api-bundled/content-import/getvalidationhookversion","routeSlug":"/apis/v4/knowledge/contentmgr/api-bundled/content-import/getvalidationhookversion","metadata":{"seo":{"title":"Get validation hook version details","description":"Get details and content URL for a specific version of a hook."}},"httpPath":"/import/config/hooks/{hookID}/version/{versionID}"},{"label":"Get Job Status","deprecated":false,"httpVerb":"get","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/knowledge/contentmgr/api-bundled/content-import/getimportstatus","routeSlug":"/apis/v4/knowledge/contentmgr/api-bundled/content-import/getimportstatus","metadata":{"seo":{"title":"Get Job Status","description":"Get Import Job Status"}},"httpPath":"/import/content/{job_id}/status"},{"label":"Create Validation Job","deprecated":false,"httpVerb":"post","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/knowledge/contentmgr/api-bundled/content-import/createimportvalidationjob","routeSlug":"/apis/v4/knowledge/contentmgr/api-bundled/content-import/createimportvalidationjob","metadata":{"seo":{"title":"Create Validation Job","description":"Validate Import Content"}},"httpPath":"/import/content/validate"},{"label":"Cancel Job","deprecated":false,"httpVerb":"post","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/knowledge/contentmgr/api-bundled/content-import/cancelimport","routeSlug":"/apis/v4/knowledge/contentmgr/api-bundled/content-import/cancelimport","metadata":{"seo":{"title":"Cancel Job","description":"Cancel Import or Validation Job"}},"httpPath":"/import/content/{job_id}/cancel"}]},{"type":"group","label":"Articles","link":"/apis/v4/knowledge/contentmgr/api-bundled/articles","routeSlug":"/apis/v4/knowledge/contentmgr/api-bundled/articles","items":[{"label":"Get An Article By Id With Content","deprecated":false,"httpVerb":"get","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/knowledge/contentmgr/api-bundled/articles/getarticlewithcontent","routeSlug":"/apis/v4/knowledge/contentmgr/api-bundled/articles/getarticlewithcontent","metadata":{"seo":{"title":"Get An Article By Id With Content","description":"Overview"}},"httpPath":"/article/{articleID}"},{"label":"Get Articles By Ids","deprecated":false,"httpVerb":"get","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/knowledge/contentmgr/api-bundled/articles/getarticlesbyids","routeSlug":"/apis/v4/knowledge/contentmgr/api-bundled/articles/getarticlesbyids","metadata":{"seo":{"title":"Get Articles By Ids","description":"Overview"}},"httpPath":"/articles/{articleIDs}"},{"label":"Edit Article","deprecated":false,"httpVerb":"patch","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/knowledge/contentmgr/api-bundled/articles/editarticle","routeSlug":"/apis/v4/knowledge/contentmgr/api-bundled/articles/editarticle","metadata":{"seo":{"title":"Edit Article","description":"Overview"}},"httpPath":"/articles/{articleIDs}"},{"label":"Checkout Article","deprecated":false,"httpVerb":"put","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/knowledge/contentmgr/api-bundled/articles/checkoutarticle","routeSlug":"/apis/v4/knowledge/contentmgr/api-bundled/articles/checkoutarticle","metadata":{"seo":{"title":"Checkout Article","description":"Overview"}},"httpPath":"/articles/{articleID}/checkout"},{"label":"Create Article","deprecated":false,"httpVerb":"post","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/knowledge/contentmgr/api-bundled/articles/createarticle","routeSlug":"/apis/v4/knowledge/contentmgr/api-bundled/articles/createarticle","metadata":{"seo":{"title":"Create Article","description":"Overview"}},"httpPath":"/articles"}]},{"type":"group","label":"Folders","link":"/apis/v4/knowledge/contentmgr/api-bundled/folders","routeSlug":"/apis/v4/knowledge/contentmgr/api-bundled/folders","items":[{"label":"Create Folder","deprecated":false,"httpVerb":"post","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/knowledge/contentmgr/api-bundled/folders/createfolder","routeSlug":"/apis/v4/knowledge/contentmgr/api-bundled/folders/createfolder","metadata":{"seo":{"title":"Create Folder","description":"Overview"}},"httpPath":"/folders"},{"label":"Get Folders","deprecated":false,"httpVerb":"get","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/knowledge/contentmgr/api-bundled/folders/getfolders","routeSlug":"/apis/v4/knowledge/contentmgr/api-bundled/folders/getfolders","metadata":{"seo":{"title":"Get Folders","description":"Overview"}},"httpPath":"/folders"},{"label":"Edit Folder","deprecated":false,"httpVerb":"patch","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/knowledge/contentmgr/api-bundled/folders/editfolder","routeSlug":"/apis/v4/knowledge/contentmgr/api-bundled/folders/editfolder","metadata":{"seo":{"title":"Edit Folder","description":"Overview"}},"httpPath":"/folders/{folderIDs}"},{"label":"Get Folders By IDs","deprecated":false,"httpVerb":"get","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/knowledge/contentmgr/api-bundled/folders/getfoldersbyids","routeSlug":"/apis/v4/knowledge/contentmgr/api-bundled/folders/getfoldersbyids","metadata":{"seo":{"title":"Get Folders By IDs","description":"Overview"}},"httpPath":"/folders/{folderIDs}"},{"label":"Delete Folders","deprecated":false,"httpVerb":"delete","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/knowledge/contentmgr/api-bundled/folders/deletefolders","routeSlug":"/apis/v4/knowledge/contentmgr/api-bundled/folders/deletefolders","metadata":{"seo":{"title":"Delete Folders","description":"Overview"}},"httpPath":"/folders/{folderIDs}"}]},{"type":"group","label":"Topics","link":"/apis/v4/knowledge/contentmgr/api-bundled/topics","routeSlug":"/apis/v4/knowledge/contentmgr/api-bundled/topics","items":[{"label":"Create Topic","deprecated":false,"httpVerb":"post","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/knowledge/contentmgr/api-bundled/topics/createtopic","routeSlug":"/apis/v4/knowledge/contentmgr/api-bundled/topics/createtopic","metadata":{"seo":{"title":"Create Topic","description":"Overview"}},"httpPath":"/topics"},{"label":"Get Topics","deprecated":false,"httpVerb":"get","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/knowledge/contentmgr/api-bundled/topics/gettopics","routeSlug":"/apis/v4/knowledge/contentmgr/api-bundled/topics/gettopics","metadata":{"seo":{"title":"Get Topics","description":"Overview"}},"httpPath":"/topics"},{"label":"Edit Topic","deprecated":false,"httpVerb":"patch","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/knowledge/contentmgr/api-bundled/topics/edittopic","routeSlug":"/apis/v4/knowledge/contentmgr/api-bundled/topics/edittopic","metadata":{"seo":{"title":"Edit Topic","description":"Overview"}},"httpPath":"/topics/{topicIDs}"},{"label":"Get Topics By IDs","deprecated":false,"httpVerb":"get","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/knowledge/contentmgr/api-bundled/topics/gettopicsbyids","routeSlug":"/apis/v4/knowledge/contentmgr/api-bundled/topics/gettopicsbyids","metadata":{"seo":{"title":"Get Topics By IDs","description":"Overview"}},"httpPath":"/topics/{topicIDs}"},{"label":"Delete Topics","deprecated":false,"httpVerb":"delete","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/knowledge/contentmgr/api-bundled/topics/deletetopics","routeSlug":"/apis/v4/knowledge/contentmgr/api-bundled/topics/deletetopics","metadata":{"seo":{"title":"Delete Topics","description":"Overview"}},"httpPath":"/topics/{topicIDs}"},{"label":"Get Article Order","deprecated":false,"httpVerb":"get","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/knowledge/contentmgr/api-bundled/topics/getarticleorder","routeSlug":"/apis/v4/knowledge/contentmgr/api-bundled/topics/getarticleorder","metadata":{"seo":{"title":"Get Article Order","description":"Overview"}},"httpPath":"/topics/{topicID}/articleorder"},{"label":"Edit Article Order","deprecated":false,"httpVerb":"patch","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/knowledge/contentmgr/api-bundled/topics/editarticleorder","routeSlug":"/apis/v4/knowledge/contentmgr/api-bundled/topics/editarticleorder","metadata":{"seo":{"title":"Edit Article Order","description":"Overview"}},"httpPath":"/topics/{topicID}/articleorder"}]},{"type":"group","label":"Prompt","link":"/apis/v4/knowledge/contentmgr/api-bundled/prompt","routeSlug":"/apis/v4/knowledge/contentmgr/api-bundled/prompt","items":[{"label":"Get Prompt Templates","deprecated":false,"httpVerb":"get","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/knowledge/contentmgr/api-bundled/prompt/getprompttemplates","routeSlug":"/apis/v4/knowledge/contentmgr/api-bundled/prompt/getprompttemplates","metadata":{"seo":{"title":"Get Prompt Templates","description":"Retrieve prompt templates filtered by department and language."}},"httpPath":"/prompts/prompttemplates"},{"label":"Get Prompt Template By ID","deprecated":false,"httpVerb":"get","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/knowledge/contentmgr/api-bundled/prompt/getprompttemplatebyid","routeSlug":"/apis/v4/knowledge/contentmgr/api-bundled/prompt/getprompttemplatebyid","metadata":{"seo":{"title":"Get Prompt Template By ID","description":"Retrieve a prompt template filtered by department and language."}},"httpPath":"/prompts/prompttemplates/{promptID}"}]}]}]},{"type":"group","label":"Event Manager","items":[{"type":"group","label":"V4","items":[{"type":"link","label":"Event Manager","link":"/apis/v4/knowledge/eventmgr/api-bundled","routeSlug":"/apis/v4/knowledge/eventmgr/api-bundled"},{"label":"Asynchronous Knowledge Events","deprecated":false,"httpVerb":"put","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/knowledge/eventmgr/api-bundled/other/knowledge_asynchronous_events","routeSlug":"/apis/v4/knowledge/eventmgr/api-bundled/other/knowledge_asynchronous_events","metadata":{"seo":{"title":"Asynchronous Knowledge Events","description":"You do not call this URL. This page is a reference for your webhook endpoint: it documents the requestbodies the eGain server sends to the URL you configure (e.g. in the eGain Admin console). When knowledgeevents occur, the server PUTs to your webhook; the callbacks below define each event type and the payload yourendpoint will receive.<br><br>Webhook registration is done outside this API (e.g. via the eGain Admin console). Any \"Try it\" or request samplebelow is for illustration only — in practice the server PUTs to your webhook URL, not the other way around.<br><br>Your webhook response: Your endpoint should return 204 No Content on successful processing so that theserver does not retry.<br><br>Note: When the server puts event details to your callback URL:<ul><li>Read timeout happens if your callback takes more than 10 seconds.</li><li>Only response codes <strong>429</strong>, <strong>502</strong>, or <strong>503</strong> (or read timeout)trigger a retry; the server retries with a 30 second interval for a maximum of 3 times.</li><li>Any other response code is ignored; the server does not retry and considers the delivery complete.</li><li>Events provide at-least-once delivery guarantee. The same event may be delivered more than once.</li><li>Implement idempotent processing using the notificationId for deduplication.</li><li>Events may be delivered out of order.</li><li>New event types may be added in the future. Your endpoint should ignore event types it does not recognize.</li><li>Existing event payloads may gain new fields in the future. Existing attributes will not be renamed or removed,so changes remain backwards compatible. Your endpoint should tolerate (ignore) unknown fields rather than failing on them.</li></ul>"}},"httpPath":"/webhook"}]}]},{"type":"group","label":"Portal Manager","items":[{"type":"group","label":"V3","items":[{"type":"link","label":"Knowledge Portal Manager APIs","link":"/apis/v3/knowledge/portalmgr/api-bundled","routeSlug":"/apis/v3/knowledge/portalmgr/api-bundled"},{"type":"link","label":"License","link":"/apis/v3/knowledge/portalmgr/api-bundled/section/license","routeSlug":"/apis/v3/knowledge/portalmgr/api-bundled/section/license"},{"type":"group","label":"Article","link":"/apis/v3/knowledge/portalmgr/api-bundled/article","routeSlug":"/apis/v3/knowledge/portalmgr/api-bundled/article","items":[{"label":"Get Article By Id","deprecated":false,"httpVerb":"get","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v3/knowledge/portalmgr/api-bundled/article/getarticlebyid","routeSlug":"/apis/v3/knowledge/portalmgr/api-bundled/article/getarticlebyid","metadata":{"seo":{"title":"Get Article By Id","description":"Overview"}},"httpPath":"/portals/{portalID}/articles/{articleID}"},{"label":"Get Article Permissions By Id","deprecated":false,"httpVerb":"get","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v3/knowledge/portalmgr/api-bundled/article/getarticlepermissionsbyid","routeSlug":"/apis/v3/knowledge/portalmgr/api-bundled/article/getarticlepermissionsbyid","metadata":{"seo":{"title":"Get Article Permissions By Id","description":"Overview"}},"httpPath":"/portals/{portalID}/articles/{articleID}/permissions"},{"label":"Add Article To 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id","deprecated":false,"httpVerb":"delete","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v20/administration/integration/api-bundled/clientapplication/deletesecretofclientapplicationbykeyid","routeSlug":"/apis/v20/administration/integration/api-bundled/clientapplication/deletesecretofclientapplicationbykeyid","metadata":{"seo":{"title":"Delete secret of a client application by key id","description":"Overview"}},"httpPath":"/clientapplication/{resourceType}/{id}/secret/{keyId}"},{"label":"Get all configured permissions","deprecated":false,"httpVerb":"get","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v20/administration/integration/api-bundled/clientapplication/getallpermissions","routeSlug":"/apis/v20/administration/integration/api-bundled/clientapplication/getallpermissions","metadata":{"seo":{"title":"Get all configured 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types","link":"/apis/v4/core/connectormgr/api-bundled/section/identifier-types","routeSlug":"/apis/v4/core/connectormgr/api-bundled/section/identifier-types"},{"type":"group","label":"Credentials","link":"/apis/v4/core/connectormgr/api-bundled/credentials","routeSlug":"/apis/v4/core/connectormgr/api-bundled/credentials","items":[{"label":"List credentials","deprecated":false,"httpVerb":"get","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/connectormgr/api-bundled/credentials/listcredentials","routeSlug":"/apis/v4/core/connectormgr/api-bundled/credentials/listcredentials","metadata":{"seo":{"title":"List credentials","description":"Returns a paginated list of credentials for the authenticated tenant. Credentials are always redacted."}},"httpPath":"/credentials"},{"label":"Create a credential","deprecated":false,"httpVerb":"post","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/connectormgr/api-bundled/credentials/createcredential","routeSlug":"/apis/v4/core/connectormgr/api-bundled/credentials/createcredential","metadata":{"seo":{"title":"Create a credential","description":"Creates a new shared credential record. The credentialId isgenerated server-side as an opaque cred_<base64url> string."}},"httpPath":"/credentials"},{"label":"Get a credential","deprecated":false,"httpVerb":"get","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/connectormgr/api-bundled/credentials/getcredential","routeSlug":"/apis/v4/core/connectormgr/api-bundled/credentials/getcredential","metadata":{"seo":{"title":"Get a credential","description":"Returns a single credential. Credentials are always redacted."}},"httpPath":"/credentials/{credentialId}"},{"label":"Update a credential","deprecated":false,"httpVerb":"patch","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/connectormgr/api-bundled/credentials/updatecredential","routeSlug":"/apis/v4/core/connectormgr/api-bundled/credentials/updatecredential","metadata":{"seo":{"title":"Update a credential","description":"Sparse-PATCH semantics: only fields present in the body are updated.Omitted fields are left unchanged. Credentials cannot be updated via PATCH — use the rotate endpoint."}},"httpPath":"/credentials/{credentialId}"},{"label":"Delete a credential","deprecated":false,"httpVerb":"delete","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/connectormgr/api-bundled/credentials/deletecredential","routeSlug":"/apis/v4/core/connectormgr/api-bundled/credentials/deletecredential","metadata":{"seo":{"title":"Delete a credential","description":"Deletes a credential. Blocked with 409 if refcount > 0(bindings still reference it)."}},"httpPath":"/credentials/{credentialId}"},{"label":"Get the expiry status of a credential's secret","deprecated":false,"httpVerb":"get","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/connectormgr/api-bundled/credentials/getcredentialsecretstatus","routeSlug":"/apis/v4/core/connectormgr/api-bundled/credentials/getcredentialsecretstatus","metadata":{"seo":{"title":"Get the expiry status of a credential's secret","description":"Lightweight synchronous lookup for the wizard / status dashboards.Only oauth2 credentials have a tracked expiry; API-key and nonecredentials return status: unknown with unknownReason: unsupported_auth_mode. Other unknown reasons cover missingsecrets, an absent expires_at, a refreshable token, or a decryptfailure (key-rotation drift). Does NOT emit a per-call metric —safe to poll."}},"httpPath":"/credentials/{credentialId}/secret-status"},{"label":"Rotate credential secrets","deprecated":false,"httpVerb":"post","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/connectormgr/api-bundled/credentials/rotatecredentials","routeSlug":"/apis/v4/core/connectormgr/api-bundled/credentials/rotatecredentials","metadata":{"seo":{"title":"Rotate credential secrets","description":"Atomically replaces the credential's stored secrets with optimisticconcurrency control. Plaintext secrets from the request body areencrypted at the route layer; the repository never sees plaintext."}},"httpPath":"/credentials/{credentialId}/rotate"},{"label":"Start the OAuth2 authorization-code flow","deprecated":false,"httpVerb":"get","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/connectormgr/api-bundled/credentials/startoauthauthorize","routeSlug":"/apis/v4/core/connectormgr/api-bundled/credentials/startoauthauthorize","metadata":{"seo":{"title":"Start the OAuth2 authorization-code flow","description":"Builds the OAuth provider's authorize URL for this credential andreturns it with an HMAC-signed state parameter already attached.The portal redirects the browser to authorizationUrl; theprovider redirects back to /oauth/v4/callback, which validatesthe state, exchanges the code, and rotates the credential toinstall the new tokens."}},"httpPath":"/credentials/{credentialId}/oauth/authorize"}]},{"type":"group","label":"Connector Configs","link":"/apis/v4/core/connectormgr/api-bundled/connector-configs","routeSlug":"/apis/v4/core/connectormgr/api-bundled/connector-configs","items":[{"label":"List connector configs","deprecated":false,"httpVerb":"get","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/connectormgr/api-bundled/connector-configs/listconnectorconfigs","routeSlug":"/apis/v4/core/connectormgr/api-bundled/connector-configs/listconnectorconfigs","metadata":{"seo":{"title":"List connector configs","description":"Returns a paginated list of ConnectorConfig templates for the authenticated tenant."}},"httpPath":"/connector-configs"},{"label":"Reserve a connector config id (bound to a department)","deprecated":false,"httpVerb":"post","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/connectormgr/api-bundled/connector-configs/reserveconnectorconfig","routeSlug":"/apis/v4/core/connectormgr/api-bundled/connector-configs/reserveconnectorconfig","metadata":{"seo":{"title":"Reserve a connector config id (bound to a department)","description":"Mints an opaque cfg_<base64url> id for a new ConnectorConfig indraft lifecycle, bound to departmentId. At most one config existsper (tenant, departmentId, connectorId): if one already exists for thecombo (draft or configured) this returns it unchanged — so re-clicking\"Connect\" edits in place rather than minting a duplicate. Finalize thedraft with PUT /connector-configs/{configurationId}."}},"httpPath":"/connector-configs/reserve"},{"label":"Get a connector config","deprecated":false,"httpVerb":"get","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/connectormgr/api-bundled/connector-configs/getconnectorconfig","routeSlug":"/apis/v4/core/connectormgr/api-bundled/connector-configs/getconnectorconfig","metadata":{"seo":{"title":"Get a connector config","description":"Returns a single ConnectorConfig template for the authenticated tenant."}},"httpPath":"/connector-configs/{configurationId}"},{"label":"Finalize (or edit) a connector config","deprecated":false,"httpVerb":"put","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/connectormgr/api-bundled/connector-configs/finalizeconnectorconfig","routeSlug":"/apis/v4/core/connectormgr/api-bundled/connector-configs/finalizeconnectorconfig","metadata":{"seo":{"title":"Finalize (or edit) a connector config","description":"Sets displayName + values and advances lifecycle draft → configured.values are validated against the connector's base schema when one isregistered. Idempotent — calling it again on a configured config editsit in place. departmentId/connectorId are fixed at reserve."}},"httpPath":"/connector-configs/{configurationId}"},{"label":"Sparse-update a connector config","deprecated":false,"httpVerb":"patch","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/connectormgr/api-bundled/connector-configs/updateconnectorconfig","routeSlug":"/apis/v4/core/connectormgr/api-bundled/connector-configs/updateconnectorconfig","metadata":{"seo":{"title":"Sparse-update a connector config","description":"Sparse-PATCH: only fields present in the body are updated. departmentId/connectorId are fixed at reserve and cannot be changed."}},"httpPath":"/connector-configs/{configurationId}"},{"label":"Delete a connector config","deprecated":false,"httpVerb":"delete","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/connectormgr/api-bundled/connector-configs/deleteconnectorconfig","routeSlug":"/apis/v4/core/connectormgr/api-bundled/connector-configs/deleteconnectorconfig","metadata":{"seo":{"title":"Delete a connector config","description":"Blocked with 409 while any binding still references it (refcount > 0). Deleting a config never affects existing bindings — they hold independent copies of the values."}},"httpPath":"/connector-configs/{configurationId}"}]},{"type":"group","label":"Agent Bindings","link":"/apis/v4/core/connectormgr/api-bundled/agent-bindings","routeSlug":"/apis/v4/core/connectormgr/api-bundled/agent-bindings","items":[{"label":"List agent bindings","deprecated":false,"httpVerb":"get","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/connectormgr/api-bundled/agent-bindings/listagentbindings","routeSlug":"/apis/v4/core/connectormgr/api-bundled/agent-bindings/listagentbindings","metadata":{"seo":{"title":"List agent bindings","description":"Returns a paginated list of AI Agent bindings for the authenticated tenant."}},"httpPath":"/ai-agents"},{"label":"Bind a credential to an AI Agent","deprecated":false,"httpVerb":"post","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/connectormgr/api-bundled/agent-bindings/createagentbinding","routeSlug":"/apis/v4/core/connectormgr/api-bundled/agent-bindings/createagentbinding","metadata":{"seo":{"title":"Bind a credential to an AI Agent","description":"Binds a credential to an eGain AI Agent. The integrationId isgenerated server-side as an opaque agt_<base64url> string."}},"httpPath":"/ai-agents"},{"label":"Get an agent binding","deprecated":false,"httpVerb":"get","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/connectormgr/api-bundled/agent-bindings/getagentbinding","routeSlug":"/apis/v4/core/connectormgr/api-bundled/agent-bindings/getagentbinding","metadata":{"seo":{"title":"Get an agent binding","description":"Returns a single AI Agent binding by its opaque agt_* id."}},"httpPath":"/ai-agents/{integrationId}"},{"label":"Update an agent binding","deprecated":false,"httpVerb":"patch","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/connectormgr/api-bundled/agent-bindings/updateagentbinding","routeSlug":"/apis/v4/core/connectormgr/api-bundled/agent-bindings/updateagentbinding","metadata":{"seo":{"title":"Update an agent binding","description":"Sparse-PATCH: only fields present in the body are updated. URL fields are re-validated against the SSRF allowlist on every PATCH."}},"httpPath":"/ai-agents/{integrationId}"},{"label":"Unbind an AI Agent","deprecated":false,"httpVerb":"delete","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/connectormgr/api-bundled/agent-bindings/deleteagentbinding","routeSlug":"/apis/v4/core/connectormgr/api-bundled/agent-bindings/deleteagentbinding","metadata":{"seo":{"title":"Unbind an AI Agent","description":"Removes the agent binding and atomically decrements the credential's refcount. Idempotent — deleting an absent record returns 204."}},"httpPath":"/ai-agents/{integrationId}"},{"label":"Save non-secret config values for an agent binding","deprecated":false,"httpVerb":"put","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/connectormgr/api-bundled/agent-bindings/saveagentbindingconfig","routeSlug":"/apis/v4/core/connectormgr/api-bundled/agent-bindings/saveagentbindingconfig","metadata":{"seo":{"title":"Save non-secret config values for an agent binding","description":"Replaces the binding's non-secret config blob. Secrets stay on theCredential — this endpoint accepts plain operational settings only(URLs, queue IDs, feature flags). Naturally idempotent; does NOTaccept Idempotency-Key."}},"httpPath":"/ai-agents/{integrationId}/config"},{"label":"Delete the saved config for an agent binding","deprecated":false,"httpVerb":"delete","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/connectormgr/api-bundled/agent-bindings/deleteagentbindingconfig","routeSlug":"/apis/v4/core/connectormgr/api-bundled/agent-bindings/deleteagentbindingconfig","metadata":{"seo":{"title":"Delete the saved config for an agent binding","description":"Removes the binding's current non-secret config blob. Confighistory is retained for audit. Idempotent — deleting when noconfig is saved still returns 204."}},"httpPath":"/ai-agents/{integrationId}/config"},{"label":"Get the current saved config for an agent binding","deprecated":false,"httpVerb":"get","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/connectormgr/api-bundled/agent-bindings/resolveagentbindingconfig","routeSlug":"/apis/v4/core/connectormgr/api-bundled/agent-bindings/resolveagentbindingconfig","metadata":{"seo":{"title":"Get the current saved config for an agent binding","description":"Returns the binding's current persisted non-secret config blob. Returns 404 if no config has been saved for the binding yet."}},"httpPath":"/ai-agents/{integrationId}/config/resolve"},{"label":"List config change snapshots for an agent binding","deprecated":false,"httpVerb":"get","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/connectormgr/api-bundled/agent-bindings/listagentbindingconfighistory","routeSlug":"/apis/v4/core/connectormgr/api-bundled/agent-bindings/listagentbindingconfighistory","metadata":{"seo":{"title":"List config change snapshots for an agent binding","description":"Paginated change history for the binding's config, most-recent first. Each item is a prior BindingConfig snapshot retained for audit (including the snapshot left behind by a config DELETE)."}},"httpPath":"/ai-agents/{integrationId}/config/history"},{"label":"Get aggregated status for an agent binding","deprecated":false,"httpVerb":"get","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/connectormgr/api-bundled/agent-bindings/getagentbindingstatus","routeSlug":"/apis/v4/core/connectormgr/api-bundled/agent-bindings/getagentbindingstatus","metadata":{"seo":{"title":"Get aggregated status for an agent binding","description":"Aggregated read for the portal. Returns the binding's lifecycle andhealth alongside a summary of its linked credential (lifecycle,version, secretFields). Latest-run and rolling stats join thispayload once a Run surface lands for AI Agent bindings (mirrorsthe Knowledge /status shape)."}},"httpPath":"/ai-agents/{integrationId}/status"},{"label":"Activate an agent binding","deprecated":false,"httpVerb":"post","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/connectormgr/api-bundled/agent-bindings/activateagentbinding","routeSlug":"/apis/v4/core/connectormgr/api-bundled/agent-bindings/activateagentbinding","metadata":{"seo":{"title":"Activate an agent binding","description":"Transitions the binding to lifecycle: active. Runs the samecheck as POST /test as a pre-flight — if the credential can'tbe decrypted or is in a blocked lifecycle (retired, revoked),the activate fails with 422 Activate pre-flight failed ratherthan leaving the tenant believing they're live. Naturallyidempotent; does NOT accept Idempotency-Key."}},"httpPath":"/ai-agents/{integrationId}/activate"},{"label":"Local pre-flight check on an agent binding","deprecated":false,"httpVerb":"post","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/connectormgr/api-bundled/agent-bindings/testagentbinding","routeSlug":"/apis/v4/core/connectormgr/api-bundled/agent-bindings/testagentbinding","metadata":{"seo":{"title":"Local pre-flight check on an agent binding","description":"Local pre-flight only — not an end-to-end test. This routeruns exactly the same checks that POST /activate runs as itspre-flight: credential row exists, lifecycle is usable, secretsdecrypt cleanly. It does NOT call the upstream service (Teams /Slack / Salesforce / etc.). A status: 'success' here means thebinding is locally valid, not that the upstream will accepttraffic. Real upstream verification ships when the connectorruntime gains a test() capability.Most portals will not expose this as a dedicated button —calling /activate directly is sufficient since it runs thesame gate. This route exists so admins / support can run thecheck without changing lifecycle."}},"httpPath":"/ai-agents/{integrationId}/test"}]},{"type":"group","label":"Source Bindings","link":"/apis/v4/core/connectormgr/api-bundled/source-bindings","routeSlug":"/apis/v4/core/connectormgr/api-bundled/source-bindings","items":[{"label":"List source bindings","deprecated":false,"httpVerb":"get","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/connectormgr/api-bundled/source-bindings/listsourcebindings","routeSlug":"/apis/v4/core/connectormgr/api-bundled/source-bindings/listsourcebindings","metadata":{"seo":{"title":"List source bindings","description":"Returns a paginated list of Knowledge Hub source bindings for the authenticated tenant."}},"httpPath":"/knowledge"},{"label":"Bind a credential to a Knowledge Hub target","deprecated":false,"httpVerb":"post","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/connectormgr/api-bundled/source-bindings/createsourcebinding","routeSlug":"/apis/v4/core/connectormgr/api-bundled/source-bindings/createsourcebinding","metadata":{"seo":{"title":"Bind a credential to a Knowledge Hub target","description":"Binds a credential to eGain Knowledge Hub. The integrationId isgenerated server-side as an opaque src_<base64url> string."}},"httpPath":"/knowledge"},{"label":"Get a source binding","deprecated":false,"httpVerb":"get","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/connectormgr/api-bundled/source-bindings/getsourcebinding","routeSlug":"/apis/v4/core/connectormgr/api-bundled/source-bindings/getsourcebinding","metadata":{"seo":{"title":"Get a source binding","description":"Returns a single Knowledge Hub source binding by its opaque src_* id."}},"httpPath":"/knowledge/{integrationId}"},{"label":"Update a source binding","deprecated":false,"httpVerb":"patch","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/connectormgr/api-bundled/source-bindings/updatesourcebinding","routeSlug":"/apis/v4/core/connectormgr/api-bundled/source-bindings/updatesourcebinding","metadata":{"seo":{"title":"Update a source binding","description":"Sparse-PATCH: only fields present in the body are updated."}},"httpPath":"/knowledge/{integrationId}"},{"label":"Unbind a knowledge source","deprecated":false,"httpVerb":"delete","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/connectormgr/api-bundled/source-bindings/deletesourcebinding","routeSlug":"/apis/v4/core/connectormgr/api-bundled/source-bindings/deletesourcebinding","metadata":{"seo":{"title":"Unbind a knowledge source","description":"Removes the source binding and cascade-deletes all child sync jobs, thenatomically decrements the credential's refcount. Parent transaction runsfirst — if the refcount-invariant guard fails, children are untouched.Retry path scans for orphan children from a previous crash."}},"httpPath":"/knowledge/{integrationId}"},{"label":"Save non-secret config values for a source binding","deprecated":false,"httpVerb":"put","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/connectormgr/api-bundled/source-bindings/savesourcebindingconfig","routeSlug":"/apis/v4/core/connectormgr/api-bundled/source-bindings/savesourcebindingconfig","metadata":{"seo":{"title":"Save non-secret config values for a source binding","description":"Replaces the binding's non-secret config blob. Secrets stay on theCredential. Naturally idempotent; does NOT accept Idempotency-Key."}},"httpPath":"/knowledge/{integrationId}/config"},{"label":"Delete the saved config for a source binding","deprecated":false,"httpVerb":"delete","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/connectormgr/api-bundled/source-bindings/deletesourcebindingconfig","routeSlug":"/apis/v4/core/connectormgr/api-bundled/source-bindings/deletesourcebindingconfig","metadata":{"seo":{"title":"Delete the saved config for a source binding","description":"Removes the binding's current non-secret config blob. Confighistory is retained for audit. Idempotent — deleting when noconfig is saved still returns 204."}},"httpPath":"/knowledge/{integrationId}/config"},{"label":"Get the current saved config for a source binding","deprecated":false,"httpVerb":"get","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/connectormgr/api-bundled/source-bindings/resolvesourcebindingconfig","routeSlug":"/apis/v4/core/connectormgr/api-bundled/source-bindings/resolvesourcebindingconfig","metadata":{"seo":{"title":"Get the current saved config for a source binding","description":"Returns the binding's current persisted non-secret config blob. Returns 404 if no config has been saved for the binding yet."}},"httpPath":"/knowledge/{integrationId}/config/resolve"},{"label":"List config change snapshots for a source binding","deprecated":false,"httpVerb":"get","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/connectormgr/api-bundled/source-bindings/listsourcebindingconfighistory","routeSlug":"/apis/v4/core/connectormgr/api-bundled/source-bindings/listsourcebindingconfighistory","metadata":{"seo":{"title":"List config change snapshots for a source binding","description":"Paginated change history for the binding's config, most-recent first. Each item is a prior BindingConfig snapshot retained for audit (including the snapshot left behind by a config DELETE)."}},"httpPath":"/knowledge/{integrationId}/config/history"},{"label":"Get aggregated status for a source binding","deprecated":false,"httpVerb":"get","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/connectormgr/api-bundled/source-bindings/getsourcebindingstatus","routeSlug":"/apis/v4/core/connectormgr/api-bundled/source-bindings/getsourcebindingstatus","metadata":{"seo":{"title":"Get aggregated status for a source binding","description":"Aggregated read for the portal. Returns the binding's lifecycle and health, a credential summary, and a slim view of every child sync job. Latest-run and rolling stats join this payload once the run-history aggregation lands."}},"httpPath":"/knowledge/{integrationId}/status"},{"label":"Get computed health for a source binding","deprecated":false,"httpVerb":"get","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/connectormgr/api-bundled/source-bindings/getsourcebindinghealth","routeSlug":"/apis/v4/core/connectormgr/api-bundled/source-bindings/getsourcebindinghealth","metadata":{"seo":{"title":"Get computed health for a source binding","description":"Computes a rolled-up health state from three inputs: the binding'sstored health, the connector registry's health, and the most-recentrun. A partial last run or a run wedged in an active state pastthe staleness threshold degrades an otherwise-healthy binding;registry health fails closed (only ok counts toward healthy).unknown is returned for a fresh binding with no stored health andno runs."}},"httpPath":"/knowledge/{integrationId}/health"},{"label":"Activate a source binding","deprecated":false,"httpVerb":"post","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/connectormgr/api-bundled/source-bindings/activatesourcebinding","routeSlug":"/apis/v4/core/connectormgr/api-bundled/source-bindings/activatesourcebinding","metadata":{"seo":{"title":"Activate a source binding","description":"Transitions the binding to lifecycle: active. Runs the samecheck as POST /test as a pre-flight — failure returns 422Activate pre-flight failed (see the AI Agent /activate routefor the matching shape). Naturally idempotent; does NOT acceptIdempotency-Key."}},"httpPath":"/knowledge/{integrationId}/activate"},{"label":"Pause a source binding","deprecated":false,"httpVerb":"post","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/connectormgr/api-bundled/source-bindings/pausesourcebinding","routeSlug":"/apis/v4/core/connectormgr/api-bundled/source-bindings/pausesourcebinding","metadata":{"seo":{"title":"Pause a source binding","description":"Transitions the binding to lifecycle: paused. No new runs will be picked up by the orchestrator. Naturally idempotent."}},"httpPath":"/knowledge/{integrationId}/pause"},{"label":"Resume a paused source binding","deprecated":false,"httpVerb":"post","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/connectormgr/api-bundled/source-bindings/resumesourcebinding","routeSlug":"/apis/v4/core/connectormgr/api-bundled/source-bindings/resumesourcebinding","metadata":{"seo":{"title":"Resume a paused source binding","description":"Transitions a paused binding back to lifecycle: active. Naturally idempotent."}},"httpPath":"/knowledge/{integrationId}/resume"},{"label":"Local pre-flight check on a source binding","deprecated":false,"httpVerb":"post","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/connectormgr/api-bundled/source-bindings/testsourcebinding","routeSlug":"/apis/v4/core/connectormgr/api-bundled/source-bindings/testsourcebinding","metadata":{"seo":{"title":"Local pre-flight check on a source binding","description":"Local pre-flight only — not an end-to-end test. Mirrorsthe agent-binding /test semantics: checks the credential rowexists, lifecycle is usable, secrets decrypt cleanly. Does NOTattempt an upstream list / dry-run sync. See the agent-binding/test route for the full caveat."}},"httpPath":"/knowledge/{integrationId}/test"}]},{"type":"group","label":"Sync Jobs","link":"/apis/v4/core/connectormgr/api-bundled/sync-jobs","routeSlug":"/apis/v4/core/connectormgr/api-bundled/sync-jobs","items":[{"label":"List sync jobs","deprecated":false,"httpVerb":"get","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/connectormgr/api-bundled/sync-jobs/listsyncjobs","routeSlug":"/apis/v4/core/connectormgr/api-bundled/sync-jobs/listsyncjobs","metadata":{"seo":{"title":"List sync jobs","description":"Returns a paginated list of sync jobs under this source binding."}},"httpPath":"/knowledge/{integrationId}/syncs"},{"label":"Add a sync job","deprecated":false,"httpVerb":"post","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/connectormgr/api-bundled/sync-jobs/createsyncjob","routeSlug":"/apis/v4/core/connectormgr/api-bundled/sync-jobs/createsyncjob","metadata":{"seo":{"title":"Add a sync job","description":"Adds a sync job under a source binding.The parent source binding must exist — returns 404 if not."}},"httpPath":"/knowledge/{integrationId}/syncs"},{"label":"Get a sync job","deprecated":false,"httpVerb":"get","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/connectormgr/api-bundled/sync-jobs/getsyncjob","routeSlug":"/apis/v4/core/connectormgr/api-bundled/sync-jobs/getsyncjob","metadata":{"seo":{"title":"Get a sync job","description":"Returns a single sync job by its caller-supplied sourceId under this source binding."}},"httpPath":"/knowledge/{integrationId}/syncs/{sourceId}"},{"label":"Update a sync job","deprecated":false,"httpVerb":"patch","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/connectormgr/api-bundled/sync-jobs/updatesyncjob","routeSlug":"/apis/v4/core/connectormgr/api-bundled/sync-jobs/updatesyncjob","metadata":{"seo":{"title":"Update a sync job","description":"Sparse-PATCH: only fields present in the body are updated."}},"httpPath":"/knowledge/{integrationId}/syncs/{sourceId}"},{"label":"Remove a sync job","deprecated":false,"httpVerb":"delete","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/connectormgr/api-bundled/sync-jobs/deletesyncjob","routeSlug":"/apis/v4/core/connectormgr/api-bundled/sync-jobs/deletesyncjob","metadata":{"seo":{"title":"Remove a sync job","description":"Deletes a sync job from this source binding. Idempotent — deleting an absent sync job returns 204."}},"httpPath":"/knowledge/{integrationId}/syncs/{sourceId}"}]},{"type":"group","label":"Runs","link":"/apis/v4/core/connectormgr/api-bundled/runs","routeSlug":"/apis/v4/core/connectormgr/api-bundled/runs","items":[{"label":"List sync runs for a source binding","deprecated":false,"httpVerb":"get","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/connectormgr/api-bundled/runs/listsourcebindingruns","routeSlug":"/apis/v4/core/connectormgr/api-bundled/runs/listsourcebindingruns","metadata":{"seo":{"title":"List sync runs for a source binding","description":"Paginated history of runs executed under this source binding. Filterable by sourceId (one sync job) and status."}},"httpPath":"/knowledge/{integrationId}/runs"},{"label":"Trigger a sync run","deprecated":false,"httpVerb":"post","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/connectormgr/api-bundled/runs/triggersourcebindingrun","routeSlug":"/apis/v4/core/connectormgr/api-bundled/runs/triggersourcebindingrun","metadata":{"seo":{"title":"Trigger a sync run","description":"⚠ NOT YET END-TO-END — Phase 3. The orchestrator → mgmt-apiwriteback path is not wired. Runs created through this route arepersisted as queued and remain queued forever — notransition to running / completed / failed happens today.Both GET .../runs/:runId and the latestRun summary on/status will reflect this permanently-queued state.Production UIs should NOT surface a \"Sync now\" button from thisendpoint until writeback ships."}},"httpPath":"/knowledge/{integrationId}/runs"},{"label":"Get a single sync run","deprecated":false,"httpVerb":"get","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/connectormgr/api-bundled/runs/getsourcebindingrun","routeSlug":"/apis/v4/core/connectormgr/api-bundled/runs/getsourcebindingrun","metadata":{"seo":{"title":"Get a single sync run","description":"⚠ NOT YET END-TO-END — Phase 3. The orchestrator writebackpath is not wired. This route returns the run record aspersisted, which means status stays at queued indefinitelyand timing / counter fields are unpopulated."}},"httpPath":"/knowledge/{integrationId}/runs/{runId}"},{"label":"Cancel a sync run","deprecated":false,"httpVerb":"post","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/connectormgr/api-bundled/runs/cancelsourcebindingrun","routeSlug":"/apis/v4/core/connectormgr/api-bundled/runs/cancelsourcebindingrun","metadata":{"seo":{"title":"Cancel a sync run","description":"Status-only cancel. Flips a non-terminal run to cancelled; itdoes NOT interrupt an in-flight worker (a running task may finishits current batch). Cancelling a run that is already terminalreturns 409. Naturally idempotent for a run already cancelled."}},"httpPath":"/knowledge/{integrationId}/runs/{runId}/cancel"},{"label":"Retry a sync run","deprecated":false,"httpVerb":"post","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/connectormgr/api-bundled/runs/retrysourcebindingrun","routeSlug":"/apis/v4/core/connectormgr/api-bundled/runs/retrysourcebindingrun","metadata":{"seo":{"title":"Retry a sync run","description":"Enqueues a NEW run (trigger: retry) for the same sync source asthe referenced run, with attempt incremented, then publishes itto the sync queue for the orchestrator to execute. Resumes from thepersisted checkpoint watermark, same as the trigger route. Returns201 with the new run record; the referenced run is unchanged."}},"httpPath":"/knowledge/{integrationId}/runs/{runId}/retry"}]},{"type":"group","label":"Catalog","link":"/apis/v4/core/connectormgr/api-bundled/catalog","routeSlug":"/apis/v4/core/connectormgr/api-bundled/catalog","items":[{"label":"List marketplace apps","deprecated":false,"httpVerb":"get","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/connectormgr/api-bundled/catalog/listapps","routeSlug":"/apis/v4/core/connectormgr/api-bundled/catalog/listapps","metadata":{"seo":{"title":"List marketplace apps","description":"Returns a paginated list of marketplace connector apps, filterable by domain, category, product, capability, status, and install state."}},"httpPath":"/apps"},{"label":"Get setup definition (three-phase model)","deprecated":false,"httpVerb":"get","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/connectormgr/api-bundled/catalog/getappsetup","routeSlug":"/apis/v4/core/connectormgr/api-bundled/catalog/getappsetup","metadata":{"seo":{"title":"Get setup definition (three-phase model)","description":"Returns everything the portal needs to render the installation wizard.The response is structured into three phases. The render order iscarried by the phaseOrder array on the response — iterate it andlook up each key on the response object rather than hardcoding thesequence on the client."}},"httpPath":"/apps/{appId}/setup"}]},{"type":"group","label":"Connectors","link":"/apis/v4/core/connectormgr/api-bundled/connectors","routeSlug":"/apis/v4/core/connectormgr/api-bundled/connectors","items":[{"label":"Get a connector with its active-stage release projection","deprecated":false,"httpVerb":"get","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/connectormgr/api-bundled/connectors/getconnector","routeSlug":"/apis/v4/core/connectormgr/api-bundled/connectors/getconnector","metadata":{"seo":{"title":"Get a connector with its active-stage release projection","description":"Returns the connector registry entry plus the ConnectorReleaseprojected from the stage deployment active in the caller's stage.Includes the layered UI schemas (authFormSchema,authPreflightSchema, integrationFormSchemas,syncConfigFormSchema) plus the legacy authSchema forback-compat with pre-Phase-7 connectors — clients fall through toauthSchema.fields when authFormSchema is absent."}},"httpPath":"/connectors/{connectorId}"},{"label":"Get a named connector release projection","deprecated":false,"httpVerb":"get","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/connectormgr/api-bundled/connectors/getconnectorrelease","routeSlug":"/apis/v4/core/connectormgr/api-bundled/connectors/getconnectorrelease","metadata":{"seo":{"title":"Get a named connector release projection","description":"Returns the connector registry entry plus the namedConnectorRelease projection (R12 indocs/designs/connection-auth-and-ui-schema-v2.md). Used by therotate-against-historical flow: when a Connection's releasePinpoints at an older release than the active deployment, the wizardreads the historical release's authFormSchema so the rotate formmatches the credentials originally captured."}},"httpPath":"/connectors/{connectorId}/releases/{version}"}]},{"type":"group","label":"Events","link":"/apis/v4/core/connectormgr/api-bundled/events","routeSlug":"/apis/v4/core/connectormgr/api-bundled/events","items":[{"label":"Query landed connector events for the authenticated tenant","deprecated":false,"httpVerb":"get","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/connectormgr/api-bundled/events/listconnectorevents","routeSlug":"/apis/v4/core/connectormgr/api-bundled/events/listconnectorevents","metadata":{"seo":{"title":"Query landed connector events for the authenticated tenant","description":"Tenant-scoped query over landed connector events. Read-only —ingest is OTel → collector → persistence exporter, never thisAPI. The tenant is always derived from the JWT, never from thequery."}},"httpPath":"/events"}]},{"type":"group","label":"OAuth","link":"/apis/v4/core/connectormgr/api-bundled/oauth","routeSlug":"/apis/v4/core/connectormgr/api-bundled/oauth","items":[{"label":"Start the OAuth2 authorization-code flow","deprecated":false,"httpVerb":"get","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/connectormgr/api-bundled/oauth/startoauthauthorize","routeSlug":"/apis/v4/core/connectormgr/api-bundled/oauth/startoauthauthorize","metadata":{"seo":{"title":"Start the OAuth2 authorization-code flow","description":"Builds the OAuth provider's authorize URL for this credential andreturns it with an HMAC-signed state parameter already attached.The portal redirects the browser to authorizationUrl; theprovider redirects back to /oauth/v4/callback, which validatesthe state, exchanges the code, and rotates the credential toinstall the new tokens."}},"httpPath":"/credentials/{credentialId}/oauth/authorize"},{"label":"OAuth2 authorization-code callback","deprecated":false,"httpVerb":"get","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/connectormgr/api-bundled/oauth/oauthv4callback","routeSlug":"/apis/v4/core/connectormgr/api-bundled/oauth/oauthv4callback","metadata":{"seo":{"title":"OAuth2 authorization-code callback","description":"Provider redirects the user here with code + state after theyauthorize. Unauthenticated by design — the browser arrives via theprovider redirect, not from a portal session. Tenant identity isrecovered from the HMAC-signed state payload issued byGET /credentials/:id/oauth/authorize, so the state is bound to aspecific credentialId and cannot be replayed against another."}},"httpPath":"/oauth/v4/callback"}]},{"type":"group","label":"Escalation","link":"/apis/v4/core/connectormgr/api-bundled/escalation","routeSlug":"/apis/v4/core/connectormgr/api-bundled/escalation","items":[{"label":"Resolve escalation config for the authenticated tenant","deprecated":false,"httpVerb":"get","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/connectormgr/api-bundled/escalation/resolveescalation","routeSlug":"/apis/v4/core/connectormgr/api-bundled/escalation/resolveescalation","metadata":{"seo":{"title":"Resolve escalation config for the authenticated tenant","description":"Verifies an agent binding with the given agentId exists for thetenant (derived from the JWT), then resolves escalation deploymentconfig from that binding's stored configs. v4-native counterpart ofGET /integration/mgmt/v2/escalation. If the agent exists but hasno escalation configured, returns 200 with enabled: false and nodeployment. The agentId query parameter is required — a missingvalue returns 400 rather than Fastify's default error shape."}},"httpPath":"/escalation"}]}]}]},{"type":"group","label":"Security Manager","items":[{"type":"group","label":"V4","items":[{"type":"link","label":"Core Security Manager API","link":"/apis/v4/core/securitymgr/api-bundled","routeSlug":"/apis/v4/core/securitymgr/api-bundled"},{"type":"link","label":"Overview","link":"/apis/v4/core/securitymgr/api-bundled/section/overview","routeSlug":"/apis/v4/core/securitymgr/api-bundled/section/overview"},{"type":"group","label":"Data Masking","link":"/apis/v4/core/securitymgr/api-bundled/data-masking","routeSlug":"/apis/v4/core/securitymgr/api-bundled/data-masking","items":[{"label":"Get all Data Masking Patterns","deprecated":false,"httpVerb":"get","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/securitymgr/api-bundled/data-masking/getalldatamaskingpatterns","routeSlug":"/apis/v4/core/securitymgr/api-bundled/data-masking/getalldatamaskingpatterns","metadata":{"seo":{"title":"Get all Data Masking Patterns","description":"Overview"}},"httpPath":"/departments/{departmentID}/maskingpatterns/{channel}"}]}]}]},{"type":"group","label":"Usage Manager","items":[{"type":"group","label":"V4","items":[{"type":"link","label":"Core Usage Manager APIs","link":"/apis/v4/core/usagemgr/api-bundled","routeSlug":"/apis/v4/core/usagemgr/api-bundled"},{"type":"link","label":"Overview","link":"/apis/v4/core/usagemgr/api-bundled/section/overview","routeSlug":"/apis/v4/core/usagemgr/api-bundled/section/overview"},{"type":"link","label":"Key Features","link":"/apis/v4/core/usagemgr/api-bundled/section/key-features","routeSlug":"/apis/v4/core/usagemgr/api-bundled/section/key-features"},{"type":"link","label":"Use Cases","link":"/apis/v4/core/usagemgr/api-bundled/section/use-cases","routeSlug":"/apis/v4/core/usagemgr/api-bundled/section/use-cases"},{"type":"link","label":"Metrics","link":"/apis/v4/core/usagemgr/api-bundled/section/metrics","routeSlug":"/apis/v4/core/usagemgr/api-bundled/section/metrics"},{"type":"link","label":"Support","link":"/apis/v4/core/usagemgr/api-bundled/section/support","routeSlug":"/apis/v4/core/usagemgr/api-bundled/section/support"},{"type":"group","label":"Usage","link":"/apis/v4/core/usagemgr/api-bundled/usage","routeSlug":"/apis/v4/core/usagemgr/api-bundled/usage","items":[{"label":"Get All-Tenants Usage","deprecated":false,"httpVerb":"get","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/usagemgr/api-bundled/usage/getalltenantsusage","routeSlug":"/apis/v4/core/usagemgr/api-bundled/usage/getalltenantsusage","metadata":{"seo":{"title":"Get All-Tenants Usage","description":"Fetches aggregated usage data across all tenants for a single month (period).Intended for internal reporting and operations. All metrics recorded per SKU are returned.Pagination is always applied; default values are used when pagination parameters are omitted."}},"httpPath":"/tenants/usage"},{"label":"Get Per-Tenant Usage","deprecated":false,"httpVerb":"get","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/usagemgr/api-bundled/usage/gettenantusage","routeSlug":"/apis/v4/core/usagemgr/api-bundled/usage/gettenantusage","metadata":{"seo":{"title":"Get Per-Tenant Usage","description":"Fetches aggregated usage for a single tenant for a single month (period). Canoptionally be filtered to a specific SKU. Pagination is always applied; defaultvalues are used when pagination parameters are omitted."}},"httpPath":"/tenants/{tenantID}/usage"}]},{"type":"group","label":"Storage","link":"/apis/v4/core/usagemgr/api-bundled/storage","routeSlug":"/apis/v4/core/usagemgr/api-bundled/storage","items":[{"label":"Get All-Tenants Storage","deprecated":false,"httpVerb":"get","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/usagemgr/api-bundled/storage/getalltenantsstorage","routeSlug":"/apis/v4/core/usagemgr/api-bundled/storage/getalltenantsstorage","metadata":{"seo":{"title":"Get All-Tenants Storage","description":"Fetches storage breakdown across all tenants for a single month (period).Intended for internal reporting and operations. Storage records are name-valuepairs representing Producer-defined storage categories (e.g., total, analytics,archived). Pagination is always applied; default values are used when paginationparameters are omitted."}},"httpPath":"/tenants/storage"},{"label":"Get Per-Tenant Storage","deprecated":false,"httpVerb":"get","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v4/core/usagemgr/api-bundled/storage/gettenantstorage","routeSlug":"/apis/v4/core/usagemgr/api-bundled/storage/gettenantstorage","metadata":{"seo":{"title":"Get Per-Tenant Storage","description":"Fetches storage breakdown for a single tenant for a single month (period).Storage records are name-value pairs representing Producer-defined storagecategories (e.g., total, analytics, archived). Pagination is alwaysapplied; default values are used when pagination parameters are omitted."}},"httpPath":"/tenants/{tenantID}/storage"}]}]}]},{"type":"group","label":"Version Manager","items":[{"type":"group","label":"V3","items":[{"type":"link","label":"Core Version Manager APIs","link":"/apis/v3/core/versionmgr/api-bundled","routeSlug":"/apis/v3/core/versionmgr/api-bundled"},{"type":"group","label":"User","link":"/apis/v3/core/versionmgr/api-bundled/user","routeSlug":"/apis/v3/core/versionmgr/api-bundled/user","items":[{"label":"Get version of stack","deprecated":false,"httpVerb":"get","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v3/core/versionmgr/api-bundled/user/fetchversioninfo","routeSlug":"/apis/v3/core/versionmgr/api-bundled/user/fetchversioninfo","metadata":{"seo":{"title":"Get version of stack","description":"Overview"}},"httpPath":"/info"}]}]}]}],"expanded":"true"},{"type":"group","label":"Knowledge APIs","items":[{"type":"group","label":"Content Manager","items":[{"type":"group","label":"V3","items":[{"type":"link","label":"Knowledge Content Manager APIs","link":"/apis/v3/knowledge/contentmgr/api-bundled","routeSlug":"/apis/v3/knowledge/contentmgr/api-bundled"},{"type":"link","label":"License","link":"/apis/v3/knowledge/contentmgr/api-bundled/section/license","routeSlug":"/apis/v3/knowledge/contentmgr/api-bundled/section/license"},{"type":"group","label":"InstantAnswers","link":"/apis/v3/knowledge/contentmgr/api-bundled/instantanswers","routeSlug":"/apis/v3/knowledge/contentmgr/api-bundled/instantanswers","items":[{"label":"Prompt Templates","deprecated":false,"httpVerb":"get","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v3/knowledge/contentmgr/api-bundled/instantanswers/knowledge.prompttemplates","routeSlug":"/apis/v3/knowledge/contentmgr/api-bundled/instantanswers/knowledge.prompttemplates","metadata":{"seo":{"title":"Prompt Templates","description":"The service returns configured prompt templates."}},"httpPath":"/assist/prompttemplates"}]},{"type":"group","label":"Articles","link":"/apis/v3/knowledge/contentmgr/api-bundled/articles","routeSlug":"/apis/v3/knowledge/contentmgr/api-bundled/articles","items":[{"label":"Create Article","deprecated":false,"httpVerb":"post","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v3/knowledge/contentmgr/api-bundled/articles/createarticle","routeSlug":"/apis/v3/knowledge/contentmgr/api-bundled/articles/createarticle","metadata":{"seo":{"title":"Create Article","description":"Overview"}},"httpPath":"/articles"},{"label":"Edit Article","deprecated":false,"httpVerb":"put","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v3/knowledge/contentmgr/api-bundled/articles/editarticle","routeSlug":"/apis/v3/knowledge/contentmgr/api-bundled/articles/editarticle","metadata":{"seo":{"title":"Edit Article","description":"Overview"}},"httpPath":"/articles"},{"label":"Get All Articles","deprecated":false,"httpVerb":"get","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v3/knowledge/contentmgr/api-bundled/articles/getarticles","routeSlug":"/apis/v3/knowledge/contentmgr/api-bundled/articles/getarticles","metadata":{"seo":{"title":"Get All Articles","description":"Overview"}},"httpPath":"/articles"},{"label":"CheckIn Article","deprecated":false,"httpVerb":"put","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v3/knowledge/contentmgr/api-bundled/articles/checkinarticle","routeSlug":"/apis/v3/knowledge/contentmgr/api-bundled/articles/checkinarticle","metadata":{"seo":{"title":"CheckIn Article","description":"Overview"}},"httpPath":"/articles/checkin"},{"label":"Checkout Article","deprecated":false,"httpVerb":"put","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v3/knowledge/contentmgr/api-bundled/articles/checkoutarticle","routeSlug":"/apis/v3/knowledge/contentmgr/api-bundled/articles/checkoutarticle","metadata":{"seo":{"title":"Checkout Article","description":"Overview"}},"httpPath":"/articles/{ID}/checkout"},{"label":"Publish article","deprecated":false,"httpVerb":"put","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v3/knowledge/contentmgr/api-bundled/articles/publisharticle","routeSlug":"/apis/v3/knowledge/contentmgr/api-bundled/articles/publisharticle","metadata":{"seo":{"title":"Publish article","description":"Overview"}},"httpPath":"/articles/publish"},{"label":"Request lock on Article","deprecated":false,"httpVerb":"put","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v3/knowledge/contentmgr/api-bundled/articles/requestlockonarticle","routeSlug":"/apis/v3/knowledge/contentmgr/api-bundled/articles/requestlockonarticle","metadata":{"seo":{"title":"Request lock on Article","description":"Overview"}},"httpPath":"/articles/{ID}/requestlock"},{"label":"Forced CheckIn","deprecated":false,"httpVerb":"put","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v3/knowledge/contentmgr/api-bundled/articles/resetlock","routeSlug":"/apis/v3/knowledge/contentmgr/api-bundled/articles/resetlock","metadata":{"seo":{"title":"Forced CheckIn","description":"Overview"}},"httpPath":"/articles/resetlock"},{"label":"Change Article Type","deprecated":false,"httpVerb":"put","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v3/knowledge/contentmgr/api-bundled/articles/changearticletype","routeSlug":"/apis/v3/knowledge/contentmgr/api-bundled/articles/changearticletype","metadata":{"seo":{"title":"Change Article Type","description":"Overview"}},"httpPath":"/articles/changetype"},{"label":"Change Article Stage","deprecated":false,"httpVerb":"put","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v3/knowledge/contentmgr/api-bundled/articles/changearticlestage","routeSlug":"/apis/v3/knowledge/contentmgr/api-bundled/articles/changearticlestage","metadata":{"seo":{"title":"Change Article Stage","description":"Overview"}},"httpPath":"/articles/changestage"},{"label":"Edit Article Version","deprecated":false,"httpVerb":"put","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v3/knowledge/contentmgr/api-bundled/articles/editarticleversion","routeSlug":"/apis/v3/knowledge/contentmgr/api-bundled/articles/editarticleversion","metadata":{"seo":{"title":"Edit Article Version","description":"Overview"}},"httpPath":"/articles/versions"},{"label":"Get Article Version","deprecated":false,"httpVerb":"get","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/apis/v3/knowledge/contentmgr/api-bundled/articles/getarticleversion","routeSlug":"/apis/v3/knowledge/contentmgr/api-bundled/articles/getarticleversion","metadata":{"seo":{"title":"Get Article Version","description":"Overview"}},"httpPath":"/articles/{ID}/versions/{versionID}"},{"label":"Delete Article 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