Core File manager APIs (3.0.1)

Authentication is required. Refer below table, as authentication varies based on actor.

Actor	Authentication
Global / Department User	The user must be logged in to call this API.
Client Application	Only authenticated client applications of type 'API' are allowed to access this API.
Customer	The customer must be logged in to call this API.

Licenses

• Any license that can be assigned to a user in the application is a user license. Following user licenses are available in the product:

  • eGain Platform
  • eGain Knowledge + AI
  • eGain MailPlus
  • eGain ChatPlus
  • eGain Advisor Desktop
  • eGain CallTrackPlus
  • eGain CobrowsePlus

  Refer below table, as licenses varies based on actor.

  Actor	Licenses
  Global User	Any of the user licenses must be installed in the application.
  Department User	The logged in user must have any of the user licenses.

This API has different rate limits and quotas based on your subscription plan.

Available Plans

Developer Plan

• Cost: $1/month
• Rate Limits:
  • default:
    • GET: 0.16 requests per second
    • Burst: 3 concurrent requests
• Quotas:
  • default:
    • POST: 1000 requests per month

Basic Plan

• Cost: $1/month
• Rate Limits:
  • default:
    • GET: 0.5 requests per second
    • Burst: 10 concurrent requests
• Quotas:
  • default:
    • POST: 10000 requests per month

Enterprise Plan

• Cost: $1/month
• Rate Limits:
  • default:
    • GET: 0.5 requests per second
    • Burst: 10 concurrent requests
• Quotas:
  • default:
    • POST: 50000 requests per month

Internal Plan

• Cost: $1/month
• Rate Limits:
  • default:
    • GET: 0.5 requests per second
    • Burst: 10 concurrent requests
• Quotas:
  • default:
    • POST: 50000 requests per month