Notification Manager APIs (3.0.0)

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API Support: apisupport@egain.com URL: https://apidev.egain.com

Notification Manager Public APIs Setup and manage proactive notifications. Use predefined templates

  • Send messages using various channels
  • Track delivery of notifications

Service Level Agreement (SLA)

This API has different rate limits and quotas based on your subscription plan.

Available Plans

Developer Plan

  • Cost: $1/month
  • Rate Limits:
    • default:
      • POST: 0.16 requests per second
      • Burst: 3 concurrent requests
      • PUT: 0.16 requests per second
      • Burst: 3 concurrent requests
      • GET: 0.16 requests per second
      • Burst: 3 concurrent requests
      • DELETE: 0.16 requests per second
      • Burst: 3 concurrent requests
  • Quotas:
    • default:
      • POST: 1000 requests per month
      • GET: 1000 requests per month
      • PUT: 1000 requests per month
      • DELETE: 1000 requests per month

Basic Plan

  • Cost: $1/month
  • Rate Limits:
    • /messages:
      • POST: 1 requests per second
      • Burst: 20 concurrent requests
    • /assets:
      • POST: 1 requests per second
      • Burst: 20 concurrent requests
    • default:
      • POST: 0.5 requests per second
      • Burst: 10 concurrent requests
      • PUT: 0.5 requests per second
      • Burst: 10 concurrent requests
      • GET: 0.5 requests per second
      • Burst: 10 concurrent requests
      • DELETE: 0.5 requests per second
      • Burst: 10 concurrent requests
  • Quotas:
    • default:
      • POST: 100000 requests per month
      • GET: 100000 requests per month
      • PUT: 100000 requests per month
      • DELETE: 100000 requests per month

Enterprise Plan

  • Cost: $1/month
  • Rate Limits:
    • /messages:
      • POST: 5 requests per second
      • Burst: 100 concurrent requests
    • /assets:
      • POST: 5 requests per second
      • Burst: 100 concurrent requests
    • default:
      • POST: 1 requests per second
      • Burst: 20 concurrent requests
      • PUT: 1 requests per second
      • Burst: 20 concurrent requests
      • GET: 1 requests per second
      • Burst: 20 concurrent requests
      • DELETE: 1 requests per second
      • Burst: 20 concurrent requests
  • Quotas:
    • default:
      • POST: 500000 requests per month
      • GET: 500000 requests per month
      • PUT: 500000 requests per month
      • DELETE: 500000 requests per month

Internal Plan

  • Cost: $1/month
  • Rate Limits:
    • /messages:
      • POST: 5 requests per second
      • Burst: 100 concurrent requests
    • /assets:
      • POST: 5 requests per second
      • Burst: 100 concurrent requests
    • default:
      • POST: 1 requests per second
      • Burst: 20 concurrent requests
      • PUT: 1 requests per second
      • Burst: 20 concurrent requests
      • GET: 1 requests per second
      • Burst: 20 concurrent requests
      • DELETE: 1 requests per second
      • Burst: 20 concurrent requests
  • Quotas:
    • default:
      • POST: 500000 requests per month
      • GET: 500000 requests per month
      • PUT: 500000 requests per month
      • DELETE: 500000 requests per month