Chat APIs (3.0.0)

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API's for Live Chat.

Service Level Agreement (SLA)

This API has different rate limits and quotas based on your subscription plan.

Available Plans

Developer Plan

  • Cost: $1/month
  • Rate Limits:
    • default:
      • GET: 0.16 requests per second
      • Burst: 3 concurrent requests
  • Quotas:
    • default:
      • GET: 1000 requests per month

Basic Plan

  • Cost: $1/month
  • Rate Limits:
    • default:
      • GET: 0.5 requests per second
      • Burst: 10 concurrent requests
  • Quotas:
    • default:
      • POST: 100000 requests per month

Enterprise Plan

  • Cost: $1/month
  • Rate Limits:
    • /entrypoint/{id}/agentavailability:
      • GET: 1 requests per second
      • Burst: 20 concurrent requests
    • /entrypoint/{id}/capacity:
      • GET: 1 requests per second
      • Burst: 20 concurrent requests
    • /entrypoint/{id}/checkeligibility:
      • GET: 1 requests per second
      • Burst: 20 concurrent requests
    • /entrypoint/{id}/chatallowed:
      • GET: 1 requests per second
      • Burst: 20 concurrent requests
    • /entrypoint/{id}/livesessionstatus:
      • GET: 1 requests per second
      • Burst: 20 concurrent requests
    • default:
      • GET: 0.5 requests per second
      • Burst: 10 concurrent requests
  • Quotas:
    • default:
      • POST: 500000 requests per month

Internal Plan

  • Cost: $1/month
  • Rate Limits:
    • /entrypoint/{id}/agentavailability:
      • GET: 1 requests per second
      • Burst: 20 concurrent requests
    • /entrypoint/{id}/capacity:
      • GET: 1 requests per second
      • Burst: 20 concurrent requests
    • /entrypoint/{id}/checkeligibility:
      • GET: 1 requests per second
      • Burst: 20 concurrent requests
    • /entrypoint/{id}/chatallowed:
      • GET: 1 requests per second
      • Burst: 20 concurrent requests
    • /entrypoint/{id}/livesessionstatus:
      • GET: 1 requests per second
      • Burst: 20 concurrent requests
    • default:
      • GET: 0.5 requests per second
      • Burst: 10 concurrent requests
  • Quotas:
    • default:
      • POST: 500000 requests per month